Here are 10 behaviors contractors may do that can disappoint customers:
1. Not communicating well
2. Not keeping customers up to date on project progress
3. Ignoring requests
4. Deliberately going over the agreed-upon cost
5. Not keeping to an agreed-upon schedule
6. Not taking responsibility for mistakes
7. Not clearly explaining the services being provided
8. Not being available for questions or concerns
9. Doing shoddy work
10. Not respecting the customer’s property
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